Frequently Asked Questions

Bitcoin is a cryptocurrency. It is a decentralized digital currency without a central bank or single administrator that can be sent from user to user on the peer-to-peer bitcoin network without the need for intermediaries.
You can issue either partial or full refunds. There are no fees to refund a charge, but the fees from the original charge are not returned. T&C Apply.
A per-transaction fee is an expense a business must pay each time it processes an electronic payment for a customer transaction.
To get a Bitcoin address, you first need to download a Bitcoin wallet, which is software that allows you to securely send, receive, and store Bitcoin funds in the Bitcoin network. Bitcoin wallets also store your private key, which is essentially your Bitcoin password.
A Bitcoin address is a single-use token Like e-mail addresses, you can send bitcoins to a person by sending bitcoins to one of their addresses. However, unlike e-mail addresses, people have many different Bitcoin addresses and a unique address should be used for each transaction.
While creating account or, requesting for a withdrawal, it is advisable to cross-check your Bitcoing address to avoid giving us an invalid address thus, causing a withrawal delay/ to an invalid address.
The minimum Deposit starts from 20$, while withdrawal is unlimited. Thus, you can withdraw according to the amount in your account balance.
Withdrawal Request can made at any time as well as payment is instantly to your designated btc address. If exceeding 10,000USD, A bank to bank wire transfer is required.
You cannot cancel any investment until the end of the investment. In the case of emergency, a penalty of 50% will be placed on you.
Transactions can be delayed if you provide an invalid addresses ot account details.
During transactions, you must not close the browsers until the transaction is said to be completed. If you close your browser before time, it will cause a double charges or considered as no-deposit.
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Sometimes, transactions can be delayed should you deposit any amount below the displayed amount. In this regards, we advise you to send the exact amount or additional +-2 for any drop/increase on exchange rates..